PG368 Privacy Policy – User Personal Data Protection

1 Types of Personal Information We Collect

Pg368 collects various types of personal information from our users to enable us to provide a safe, efficient, and responsible service. The information collected is as follows:

All data collection is carried out transparently. You will always be informed of the type of data being collected and the reason for its collection at the time it is requested from you.

2 How We Collect Your Personal Data

Pg368 collects users' personal data through several different channels. It is important for you to understand these methods:

• Account Registration: Information you provide directly when completing the pg368 account registration form.
• Identity Verification (KYC): Documents and information you submit during the identity verification process — including copies of your identification card or passport.
• Financial Transactions: Information related to deposits and withdrawals you make through our platform.
• Platform Usage: Data automatically generated when you use the pg368 platform, including game activity records and session logs.
• Contact Support: Information you share when contacting our customer support team via live chat or email.
• Cookies and Similar Technologies: Data collected automatically via cookies, tracking pixels and other tracking technologies when you browse our platform.

3 How We Use Your Personal Data

Personal data collected by pg368 is used for legitimate, clearly stated purposes. The primary uses of such data are as follows:

• Account Management: Creating, verifying, and managing your user account on the pg368 platform.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions associated with your account.
• Identity Verification: Conducting required KYC checks to comply with anti-money laundering (AML) regulations and other legal obligations.
• Fraud Detection: Monitoring account activity to identify and prevent any form of fraud, money laundering, or platform abuse.
• Customer Support: Providing effective technical support and customer service whenever you need assistance.
• Service Communications: Sending important notifications related to your account, security updates, and relevant promotional information.
• Platform Improvements: Analyzing usage patterns to improve the user experience and enhance the quality of pg368 services.
• Legal Compliance: Fulfilling any legal, regulatory, or compliance requirements and requests from relevant authorities.

Pg368 will not use your personal data for any purpose other than those stated above without obtaining your consent first.

4 Data Sharing and Disclosure

Pg368 does not sell or rent users' personal data to any third party. However, there are certain situations where we may need to share your data with trusted parties:

• Service Providers: Business partners who help us operate the platform, including game software providers, payment processors, and technical infrastructure providers — all bound by strict confidentiality agreements.
• Regulatory Authority: When required by law or by directive from the relevant regulatory authority.
• Fraud Prevention: With fraud prevention agencies or financial institutions in cases of suspected illegal activity, to protect the interests of users and the platform.
• Business Transfers: In the event of a merger, acquisition, or business asset transfer, user data may be transferred as part of that transaction, with prior notice given to users.

5 Data Storage and Security Measures

The security of user personal data is pg368's highest priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:

• Data Encryption: All personal data stored and transmitted is protected with 256-bit SSL/TLS encryption — the highest industry security standard.
• Access Control: Only authorised pg368 staff with a legitimate business need may access user personal data.
• Continuous Monitoring: Our systems are continuously monitored 24 hours a day, 7 days a week to detect any security threats or unauthorized access.
• Regular Audits: Our security infrastructure is regularly audited by independent cybersecurity firms to ensure effective protection.
• Data Backup: User data is regularly backed up to a secure, separate location to ensure data recovery in emergency situations.

Your personal data will be retained for the duration your account remains active and for any additional period required by law following account closure. At the end of the retention period, data will be securely deleted or anonymised in accordance with established procedures.

6 Your Rights as a User

As a pg368 user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 business days.

7 Cookies and Tracking Technologies

The pg368 platform uses cookies and similar tracking technologies to enhance the user experience and ensure certain features function correctly. The following are the types of cookies we use:

• Essential Cookies: Cookies required for basic platform functions such as login authentication and session management. These cookies cannot be disabled as they are essential for platform operations.
• Performance Cookies: Used to gather statistical information on how users interact with our platform — helping us identify areas for improvement.
• Functional Cookies: Enabling the platform to remember your preferences such as language, display settings, and login details for your convenience.
• Security Cookies: Helping detect suspicious activity and protecting your account from unauthorized access.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the pg368 platform.

8 Third-Party Links and Services

The pg368 platform is integrated with several third-party service providers to operate more efficiently. It is important that you understand these relationships:

• Game Providers: Game software companies that provide game content may collect certain game data in accordance with their own privacy policies.
• Payment Processors: Payment gateway providers that process your financial transactions are subject to their own privacy policies and security standards.
• Analytics Providers: We use analytics tools to understand platform usage patterns — all data shared for this purpose is anonymised.

Pg368 is not responsible for the privacy practices of third parties. We encourage you to read the privacy policy of any third party relevant to the services you use.

9 Underage Users

The pg368 platform is strictly for individuals aged 18 and above. We do not intentionally collect personal data from users under the age of 18.

If we find that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data from our systems and close the relevant account.

Parents or guardians who become aware that their minor child has registered or used the pg368 platform are requested to contact us immediately at [email protected] so that immediate action can be taken.

10 Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how pg368 handles your personal data, our team is ready to assist.

You may contact the pg368 Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon in the corner of the pg368 platform
• Response Time: We are committed to responding to all privacy enquiries within 3–5 business days

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or legal requirements. Any significant changes will be communicated to you via your registered email or through a prominent notice displayed on the pg368 platform before the changes take effect.