At pg368, we believe that online gaming should be an enjoyable entertainment activity — not a burden. We provide a range of self-control tools to help you play safely and responsibly.
Pg368 provides a wide range of self-control options directly within your account — simple, quick, and without needing to contact anyone.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, our system will prevent any deposit that exceeds the amount you have chosen.
Control how long you play each session. Time limits can be set according to your personal needs — the system will send you a reminder when you are approaching your set limit.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, your account will be automatically blocked from placing further wagers for that period.
Choose to take a break from the pg368 platform for 24 hours, a week, a month, or longer. During the self-exclusion period, you will not be able to log in or place any wagers.
If you choose to stop playing entirely, the pg368 team will process your permanent account closure within 24 hours. All remaining funds will be returned before the account is closed.
Receive instant notifications when you are approaching your set deposit, time, or loss limits. These proactive alerts help you stay aware and in control throughout your gaming session.
Responsible gaming — also known in English as responsible gaming — referring to a set of principles and practices designed to ensure that gambling activity remains safe and controlled entertainment. At pg368, we view this not merely as a legal obligation, but as a moral responsibility to every user who trusts our platform.
For most users, playing at an online casino, placing sports bets, or playing bingo is a way to have fun, try their luck, and enjoy their leisure time. However, we recognise that a small number of individuals may find it challenging to maintain self-control, which is why pg368 invests in a comprehensive responsible gaming infrastructure.
The pg368 platform is built on a "safety by default" approach — meaning self-control tools are readily accessible, alerts are actively displayed, and our support team is specially trained to identify and assist users who need guidance.
Remember: Gaming should be a way to have fun — not a way to solve financial problems or relieve stress. If you find yourself playing for those reasons, please use our self-control tools or contact our support team.
Setting personal limits on your pg368 account is a straightforward process that can be done at any time. Here are the simple steps to access your responsible gaming settings:
Use your credentials to log in to the pg368 platform via the website or mobile app.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In your account settings, find and click the tab labelled "Responsible Gaming" or "Self-Control".
Choose the type of limit you want to set — deposit, play time, loss, or self-exclusion — and enter the appropriate value.
Once confirmed, limits take effect immediately. Changes to reduce a limit apply instantly, while changes to increase a limit require a 24-hour cooling-off period for additional protection.
Problem gambling often develops gradually and may go unnoticed in the early stages. pg368 encourages all users to honestly assess their gaming behaviour. Here are some warning signs to watch out for:
Important: Recognising these signs early is the single most important first step. If you identify any of the above signs in yourself, please use our self-exclusion tools or contact the pg368 support team immediately.
Pg368 is an exclusive platform for individuals aged 18 years and above. We take seriously our commitment to preventing access by minors and protecting users who may be at risk of problem gambling.
For parents or guardians concerned about children accessing online gambling platforms, we recommend using parental control software that can block access to gambling sites. Additionally, ensure your login credentials are kept strictly private and never shared with anyone.
For users undergoing treatment or recovery from a gambling problem, we offer a long-term self-exclusion option that can be extended as needed. During the exclusion period, your account will be fully blocked and you will not receive any marketing communications from pg368.
Minor Protection: If you suspect that someone under the age of 18 has registered for or is using a pg368 account, please contact our support team immediately at [email protected] so that immediate action can be taken.
If you or someone you know is struggling with a gambling problem, it is important to know that help is always available. pg368 works closely with mental health and counselling organisations to ensure our users receive the support they need.
The pg368 support team, available around the clock 24 hours a day, can be reached directly via live chat within the platform. They are trained to listen without judgment and can help you activate self-control tools, explain the options available, or simply serve as your first point of contact for guidance.
Remember that seeking help is a sign of strength, not weakness. Many people have successfully regained control of their lives by taking one simple first step — talking to someone who can help.
Answer the following questions honestly. If you answer "yes" to more than two questions, consider using our self-control tools.
Daily, weekly & monthly
Set a session play time limit
Control your maximum loss amount
24 hours to long-term
Full opt-out option
The pg368 support team is available to assist you 24 hours a day, 7 days a week. Reach us via live chat within the platform.
Answers to the most frequently asked questions by pg368 users about responsible gaming and self-control.
Register a pg368 account today and explore an online entertainment platform that prioritises the safety and well-being of Malaysian users. All self-control tools are available free of charge to every member.